Privacy Policy

The Weight Loss Speciality Clinic Pty Ltd ("we," "us," "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information necessary to provide our services and to manage our operations. The types of personal information we may collect include:

  • Name, date of birth, and contact details (e.g., phone number, email address, residential address).

  • Medical history and health information relevant to your treatment.

  • Billing information, such as Medicare or private health insurance details.

  • Any other information you provide to us during consultations or interactions.

We may collect this information directly from you or, with your consent, from third parties such as other healthcare providers or diagnostic services.

2. Use and Disclosure of Personal Information

We use your personal information to:

  • Provide medical consultations and treatment.

  • Communicate with you about your care, appointments, and follow-ups.

  • Comply with legal and regulatory obligations.

  • Manage our internal operations, including billing and record-keeping.

We may disclose your personal information to:

  • Other healthcare providers involved in your care (e.g., specialists, allied health professionals, diagnostic services).

  • Medicare, private health insurers, or other entities required for billing purposes.

  • Regulatory authorities or as required by law (e.g., subpoenas, public health reporting).

  • Third-party service providers who assist in our operations, such as IT or administrative services (bound by confidentiality agreements).

We will not disclose your personal information to anyone else without your consent unless required by law.

3. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

  • Secure electronic and physical storage systems.

  • Access control measures to restrict access to personal information to authorized personnel only.

  • Regular monitoring and updates to our security practices.

If we no longer need your personal information, we will take reasonable steps to destroy or de-identify it, in accordance with legal obligations.

4. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To do so, please contact us using the details provided below.

We will respond to your request within a reasonable timeframe, usually within 30 days. In certain circumstances, we may refuse access as permitted by law, but we will provide you with a written explanation if this occurs.

5. Privacy Concerns and Complaints

If you have a concern or complaint about how we handle your personal information, please contact us. We take all privacy concerns seriously and will respond to your complaint promptly, usually within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

6. Overseas Disclosure

We do not routinely disclose personal information to overseas recipients. If an overseas disclosure is required (e.g., for third-party services), we will take reasonable steps to ensure that the recipient complies with the APPs or is subject to laws that provide similar protection.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our practices. The updated Privacy Policy will be published on our website and available in our clinic.

8. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

The Weight Loss Speciality Clinic Pty Ltd
Address: Gold Coast Private Hospital Suite 18, Level 1. 14 Hill St, Southport, 4215.Gold Coast, QLD.
Phone: 1800 955 821
Email: hello@twlsc.com.au
Website: www.twlsc.com.au

This Privacy Policy was last updated on 01/01/2025